Privacy Policy

Revision Date: September 2024

1. Introduction
   BioBalance is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website https://xbiobalance.com and make purchases from our online store.
2. Information We Collect
   • Personal Information: We collect personal information you provide to us when you register on our site, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, mailing address, phone number, and payment information (processed by third-party services).
   • Non-Personal Information: We may collect non-personal information such as your IP address, browser type, and browsing behavior through cookies, pixel tags, and similar technologies.
3. How We Use Your Information
   We use the information we collect to:
   • Process and fulfill your orders.
   • Communicate with you about your orders, inquiries, and other customer service needs.
   • Send you promotional materials and newsletters (if you opt-in).
   • Improve our website and services.
   • Comply with legal obligations.
4. How We Share Your Information
   We may share your information with:
   • Payment Processors: To process payments securely (e.g., PayPal, WooCommerce).
   • Shipping Companies: To deliver your orders.
   • Marketing Services: To send promotional communications (if you opt-in).
   • Analytics Services: To improve website performance (e.g., Google Analytics).
   • Legal Authorities: When required by law.
     We do not sell or rent your personal information to third parties.
5. Data Protection
   We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway providers' database. We retain personal data only as long as necessary for our purposes or as required by law.
6. Your Rights
   You have the right to:
   • Access the personal information we hold about you.
   • Request the correction or deletion of your personal information.
   • Opt-out of marketing communications.
   • Manage your cookie preferences.
     To exercise these rights, please contact us through our Contact Us tab.
7. Cookies
   We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website. Some cookies may be used by third-party services (e.g., Google Ads, Facebook) to track browsing across different websites.
8. Payment Processing
   We use PayPal and WooCommerce to process payments. Please refer to their privacy policies to understand how they handle your payment information.
9. Changes to Our Privacy Policy
   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
    If you have any questions about this Privacy Policy, please contact us through the Contact Us tab.