Terms and Conditions

 

Terms and Conditions

Last Updated: 10/14/2024

Welcome to XBioBalance, the official website of BioBalance, where we offer a range of skincare products including soaps, serums, creams, and more. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions.

Please review the following carefully before making a purchase.

  1. General Information

BioBalance operates the website located at https://xbiobalance.com. These Terms and Conditions apply to all visitors, users, and customers of the website. By using this website, you acknowledge that you have read, understood, and agree to comply with these terms.

  1. Product Descriptions

We strive to provide accurate product descriptions and images. However, the actual product may slightly vary in appearance due to the nature of ingredients used (e.g., natural color variation, fragrance). We make no guarantee that the information is free of errors, but we will correct inaccuracies promptly once discovered.

  1. Ordering and Payments

You can place orders for our products through our website. Accepted payment methods include [list payment methods such as credit cards, PayPal, etc.]. Orders are subject to availability and confirmation of the payment amount. Upon placing an order, you will receive an order confirmation email. We use third-party services like WooCommerce for secure payment processing.

  1. Pricing and Promotions

Prices of products are subject to change at any time without prior notice. We reserve the right to modify prices or discontinue products at our discretion. Promotions and discounts will be available only to subscribers and communicated via email or other channels upon subscription.

  1. Shipping and Delivery

We currently ship only within the United States using USPS. International shipping is not available at this time. Estimated shipping times and costs will be calculated at checkout based on your location within the US. Please allow 2-5 business days for order processing. We are not responsible for delays caused by shipping carriers, but we will provide assistance in tracking your order.

  1. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If you are not, you may return unused and unopened items within 30 days of delivery for a refund or exchange. Due to the nature of skincare products, we cannot accept returns for opened products unless the product is defective. Return shipping costs are the responsibility of the customer unless otherwise stated. Refunds will be processed within 7-10 business days after receipt of the returned product.

  1. Disclaimer of Liability

Our products are intended for personal care use only. We are not responsible for any allergic reactions, skin sensitivities, or other health issues resulting from the use of our products. Always conduct a patch test before full use. Our products are not intended to diagnose, treat, cure, or prevent any disease. By using our products, you assume responsibility for any risk.

  1. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the exclusive property of Dimensional Craft LLC, the parent company of BioBalance. You may not reproduce, distribute, or use any content without prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

  1. Customer Accounts and Privacy

When you create an account on our website, you are responsible for maintaining the confidentiality of your login information. You agree to notify us immediately if there is any unauthorized use of your account. Your personal data will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

  1. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the United States and the State of Florida. Any disputes arising from the use of this website or purchases made will be resolved under these laws.

  1. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting. It is your responsibility to review these terms periodically. Continued use of the website after changes implies acceptance of the updated terms.

  1. Contact Information

If you have any questions regarding these Terms and Conditions or any other aspect of your experience with BioBalance, you can contact us through the link: https://xbiobalance.com/contact-us/