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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Are your products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive, oily, dry, and combination skin. However, if you have specific skin conditions, we recommend consulting a dermatologist before use.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the shipping provider's platform.
What is your return policy?
We offer a 14-day return policy on unused and unopened products. If you're not satisfied with your purchase, please contact our customer service team within 14 days of receiving your order for assistance. For more details, please see our Returns Policy.
How can I contact customer support?
You can reach our customer service team filling out our Contact Form.
How do I know which product is best for me?
If you're unsure which product is best suited for your skin type or concerns, feel free to contact us for personalized recommendations. We’ll help you find the perfect product based on your specific needs.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order hasn't been processed or shipped yet, we will do our best to accommodate your request.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options through our payment processors, WooCommerce and PayPal. All transactions are encrypted and secure.
INFORMATION ABOUT US