Returns Policy

Returns Policy
At BioBalance, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our returns policy carefully to understand our practices and procedures.

Eligibility for Returns
You have 14 days from the date you receive your product to initiate a return. To be eligible for a return, your item must:
• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Be accompanied by the order number.

How to Initiate a Return
To initiate a return, please follow these steps:

  1. • Contact our customer service team using the form or the Contact Us tab within 14 days of receiving your order.
  2. • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. • Our team will review your request and provide further instructions on how to return your item.

Shipping-Related Damage
If your item arrives damaged due to shipping, please notify us immediately. We will issue a replacement for any shipping-related damages. To expedite the process, please include:
• Photographs of the damaged item and packaging.
• A description of the damage.

Non-Returnable Issues
• Color Discrepancies: Due to variations in monitor settings and ambient lighting, the actual colors of our products may differ slightly from what is displayed on your screen. Replacements for minor color discrepancies will not be provided.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:
• Shipping costs are non-refundable.
• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges
If you need to exchange an item for the same product, please contact us using the form or the Contact Us tab. Exchanges will be processed once the original item is received and inspected.

Contact Us
If you have any questions about our returns policy, please contact us using the form or the Contact Us tab.

Thank you for shopping with BioBalance. We appreciate your business and are committed to providing you with the best customer service experience.